Soooo many organisations asking questions refer to “the blame game” in their organisations, making it more important to be prepared for the attack than being forgiving and – creative! Why is “No Blame” SO important in Lean organisations? Well, they’ve discovered that if you are allowed to make misstakes you are more likely to take correct decisions.
The reasons are evident: our brain contains since millions of years means and functions to protect ourselves – physically as well as mentally. But – this machine is built for a hostile environment in the past, an environment few of us meet daily. (And should we do so – do not worry – the protective system starts in microseconds!)
So – train yourself in shaping a “no blame” culture. If we excercise often, soon it’s a normal behaviour of yours.
How?Before blamining – ask for their reason. Search for several solutions. And if you’re a manager – excercise delegating to a higher degree.
Less motivated staff? Check their view of your common targets and goals. Are they understood? triggering? Increase involvement, follow up more often (but in a no-blame-manner)
So, what do you think about this?