We live in disruptive times. A disruptive time is often referred to as “a change that is often unexpected”. The main factor holding factors for your and my leadership is simply put in one word: Internet.The introduction of internet holds a number of effects proving this to be correct:
Internet cuts value chains:
The Music Industry was probably the first hit by the value chain effect of the Internet. What used to include production of music in extremely expensive studios, mastering in just as expensive studios, masters shipped to low cost production countries, produced on plastic, shipped back, shipped to stores, shipped from stores to shops, carried by you to your home, later probably shipped to recycling. This value chain now often includes production in musicians homes, mastering on computers, sent by internet to a provider and streamed to listeners who often listen on their mobile phones.
Internet brings communication power to all:
In the old days you could get a paper or a news program highlight shortcomings of a product or company. Today you can share an opinion that’s shared to all networks in hours. Or start a movement. Or overthrow regimes…
Internet challenges the power and hieararchies: What ever leaders say – the people have a radically increased possibility to both challenge that leader – and start a counter-movement. Social media brings transparency today – and hyper-transparency tomorrow.
Communication used to be “one to many” is now “many to many”:
The broadcasting model is facing problems daily. Just look at tv channels desperately searching for interaction with their viewers! It also means that most people having problems with your delivery/service/products probably get faster help from your other customers – and often from someone more skilled than your own staff.
Add Globalization – and more speed!
Globalization added to this and radically different situation. As outsourcing countries level in living standards new coutries are added to the list.
Need more proof?
Fortune 1000 list of companies of course is changing each year, but the speed is increasing, almost with the pace of Moore’s Law. Between 1973 and 1983 35% were new, in the shift 1983 to 1993 it was 45%. Here comes the race: in 1993 to 2003 it increased to 60% and it’s excpected to increase to over 70% in the years 2003 to 2013. Why? Are these companies doing something wrong? Well, for you being a manager it certainly matters! It’s no longer “business as usual”!
All leadership is change managment!
Of course, there are always areas for disagreement – but even staff who used to work in areas of storing books and documents at libraries now digitize the same material, make it available on fast-response servers – and are even trained to step out of their corridors to m harket their services. (Yes, I’ve performed such training myself!)
So – expect change!!!
And change management is what we do!
But telling your staff to get ready for change is far from the solution. The future in leadership spells involvement, taking charge, visibility and lots of feedback. And transparency! We use a concept we compiled based on own experiences as managers, consultants, executive coaches – and a lot of reading. Theory and Action over the years. We ended up with the now proven – and loved – concept of “LUCK”, explained below:
The LUCK Concept:
The LUCK concept is created to meet the challenges of this disruptive time. It consists of four major areas: Lean Production Philosophies and tools, Unifying Communications based on internet, Coaching Leadership and Cognition/Neurology.
We love the “No Blame” mentality – as it brings errors and misstakes to the surface – for us to change and improve in our continuous improvement style. Using only the resources needed and avoiding charging on Mother Nature when not needed.
The impact of the Internet on our society is only challenged by the introduction of the steam engine, electricity, petrol and cars. We now have unprecedented possiblilities to solve many of our world’s most challenging issues.
When coaching we work with common goals, full transparency, responsiblity and clear dialog. We challenge the best in individuals, teams and organizations – but accept that human beings are – human. With their weaknesses and shortcomings.
Cognition is about how our brain responds to input, filter, process and store. And this changes with the internet. Hence “Kognition” with a K instead of the C.The mental “map” we all carry serves as our ground for all feelings, thoughts, ideas – and actions. Latest adds to this area: research in mirror neurons and memory.